Porsche Partner Network (PPN)Onboarded on requestPorsche warranty claim software for dealerships
Quick answer: Forge is warranty claim software for Porsche dealerships. It reads repair orders, matches labor to the standard labour times PPN publishes in time units, checks warranty status against the VIN, and applies the coding a governing bulletin requires. Forge can submit through PPN on its own, or hold the claim for your warranty administrator to approve first: your store decides.
Porsche publishes standard labour times in time units rather than hours, at one hundred units to the hour. It is a small conversion and a reliable source of arithmetic errors on a busy desk, which is exactly the kind of work worth handing to software.
Where Porsche claims go wrong
Common failure modes on Porsche repair orders, drawn from Porsche's published claim requirements.
Time units converted by hand
Porsche expresses standard labour times in time units, where one hundred units equal one hour. Every claim carries that conversion, and every conversion done under time pressure is a chance to move a decimal point. The error is invisible on the repair order and obvious on the statement.
Standard labour times looked up inconsistently
PPN carries the workshop procedures, bulletins, recalls, standard labour times, and service sheets in one place. A desk that checks the published time for some repairs and works from experience on others is running two standards, and only one of them gets paid reliably.
Warranty status checked after the repair
Warranty status is available against the VIN before the work starts. Confirmed afterward, the check only records what the store should have known, which is the expensive order to do it in.
Bulletin and campaign coding treated as ordinary warranty
Recalls and bulletin-governed repairs carry their own claim requirements. Filing that work under standard coding is a routine reason a covered Porsche repair does not pay as expected.
How Forge prepares a Porsche claim
Forge is not live on Porsche yet. This is the workflow Forge runs at the portals it operates today, mapped to Porsche's published requirements.
- 01
Upload the repair order
Drop the Porsche repair order into Upload. There is no DMS integration project and nothing for an IT vendor to schedule. Forge reads the labor lines, part numbers, technician narrative, and punch data straight off the document, whichever DMS your store runs.
- 02
Forge looks up standard labour times and converts them
Each line is matched to the published standard labour time for the repair performed, and the time-unit figure is converted correctly rather than approximated at the desk.
- 03
Forge checks warranty status and applies bulletin coding
Warranty status and open campaign work are pulled for the VIN while the repair order is still open, and repairs governed by a bulletin or recall are coded under the requirements published with them.
- 04
Forge submits, or your administrator approves first
Exceptions come back with the reason attached. Clean claims go out through PPN on their own, or under your administrator's review if your store keeps that step.
Porsche claim rules at a glance
Porsche warranty requirements that decide whether a claim pays as filed.
| Requirement | What Porsche expects | What goes wrong |
|---|---|---|
| Time units | Labour claimed in time units, at one hundred units to the hour. | A conversion done by hand and a decimal point in the wrong place. |
| Standard labour time | The published time for the repair performed, taken from PPN. | Experience substituted for the published figure on familiar jobs. |
| Warranty status | Status confirmed against the VIN before the repair. | Status checked afterward, when it can no longer change anything. |
| Bulletin coding | The claim requirements published with the bulletin or recall. | Bulletin work filed under ordinary warranty coding. |
| Narrative | A record that defends the repair without the writer present. | A note written for a colleague who already knows the car. |
Porsche warranty terms
The vocabulary a Porsche warranty administrator works in every day.
- PPN
- Porsche Partner Network. The dealer system carrying warranty status, workshop procedures, bulletins, recalls, and standard labour times.
- Time unit
- Porsche's unit of labour time. One hundred time units equal one hour.
- Standard labour time
- The published allowance for a repair operation, expressed in time units.
- Service sheet
- Porsche's published service documentation for a procedure, available through PPN.
- PIWIS
- Porsche's diagnostic system, used by technicians on the repair rather than on the claim.
- Causal part
- The part that caused the failure, which must agree with the labour operation claimed.
Frequently Asked Questions
- What is Porsche warranty claim software?
- Porsche warranty claim software reads repair orders and prepares warranty claims for a Porsche store. Forge matches labor to the standard labour times PPN publishes in time units, checks warranty status against the VIN, and applies the coding a governing bulletin requires. Forge can submit through PPN on its own, or hold the claim for your warranty administrator to approve first: your store decides.
- Does Forge submit our warranty claims for us?
- Yes, if you want it to. Forge can send a claim to the portal as soon as it passes the pre-submission checks, or hold every claim for your warranty administrator to approve first. Your store sets which, so claim ownership stays exactly where you want it, and either way the repetitive entry and the checking come off the desk.
- Is Forge live on Porsche today?
- Not yet. Forge runs Ford, CDJR, and Toyota portals in production today, and Porsche is onboarded on request. Onboarding is a defined process rather than a promise: portal access, your warranty policy manual, a set of recent paid claims with their outcomes, and sample repair orders from your DMS. Tell us you are a Porsche store and we will scope it with you.
- How does Porsche express labour time on a warranty claim?
- In time units rather than hours, at one hundred units to the hour. Every claim carries that conversion, which makes it a small, constant source of arithmetic error on a busy desk and a good candidate for automation.
- What does PPN carry that a warranty desk needs?
- Warranty status, workshop procedure manuals, Porsche bulletins, recalls, standard labour times, and service sheets. Having them in one place is only useful if the desk checks the published time consistently rather than only on unfamiliar repairs.
- Do we need a DMS integration to use Forge?
- No. There is no DMS wiring and no IT project. Your admins upload repair orders, and Forge works alongside CDK, Reynolds and Reynolds, and other DMS setups. Most dealerships are live in under an hour.
Sources
Forge has not run Porsche in production yet, so the portal detail on this page is drawn from public documentation rather than from claims we have filed.
Contact
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