ElsaProOnboarded on requestAudi warranty claim software for dealerships
Quick answer: Forge is warranty claim software for Audi dealerships. It reads repair orders, checks the Vehicle Data screen for enhanced coverage on the VIN, applies the claim type the governing warranty bulletin names, and completes the claim documentation. Forge can submit through ElsaPro on its own, or hold the claim for your warranty administrator to approve first: your store decides.
Audi publishes its warranty rules as numbered policy bulletins, and those bulletins are where the claim type for a given repair actually lives. A desk that files from memory is filing against last year's rules more often than it realizes.
Where Audi claims go wrong
Common failure modes on Audi repair orders, drawn from Audi's published claim requirements.
Enhanced coverage never checked on the VIN
Where a warranty extension applies, the Enhanced Coverage section of the Vehicle Data screen is populated with the extension parameters for that vehicle. Nobody opens it, and covered work gets invoiced to a customer who did not owe it. The coverage was published; the check was skipped.
Claim types filed from habit rather than the bulletin
Audi's warranty policy bulletins name the claim type required for specific work, down to particular categories for extended emissions coverage. Using the store's usual claim type on that work produces a claim adjudicated as something other than what was intended.
Policy that changes faster than the desk does
Warranty policy arrives as a stream of numbered bulletins across a year. The rules that governed a repair last spring may not govern the same repair now, and an admin working from experience is working from a snapshot.
Documentation written for someone who was there
Audi claims are defended on audit, sometimes long after the vehicle has left. A narrative that assumes the reader knows the car, the customer, and the day is a narrative that will not hold when it is finally read.
How Forge prepares a Audi claim
Forge is not live on Audi yet. This is the workflow Forge runs at the portals it operates today, mapped to Audi's published requirements.
- 01
Upload the repair order
Drop the Audi repair order into Upload. There is no DMS integration project and nothing for an IT vendor to schedule. Forge reads the labor lines, part numbers, technician narrative, and punch data straight off the document, whichever DMS your store runs.
- 02
Forge checks the Vehicle Data screen for the VIN
Coverage and any enhanced coverage parameters for that specific vehicle are pulled before the claim is drafted, so extension eligibility shapes the write-up rather than being discovered afterward.
- 03
Forge applies the coding the bulletin requires
Where a warranty policy bulletin governs the repair, its claim type and published claim information are used in place of the store's default coding, and the narrative is checked for whether it defends itself without context.
- 04
Forge submits, or your administrator approves first
Exceptions come back with the reason attached. Clean claims go out through ElsaPro on their own, or under your administrator's review if your store keeps that step.
Audi claim rules at a glance
Audi warranty requirements that decide whether a claim pays as filed.
| Requirement | What Audi expects | What goes wrong |
|---|---|---|
| Enhanced coverage | The Vehicle Data screen checked for extension parameters on the VIN. | Covered work invoiced to the customer and found later. |
| Claim type | The claim type named in the warranty policy bulletin governing the repair. | The store's default claim type used on bulletin work. |
| Current policy | The bulletin in force at the time of repair, not the one the desk remembers. | Claims filed against superseded rules. |
| Labor time | The published time for the operation performed. | Clocked time claimed with nothing supporting the overage. |
| Narrative | A record that defends the repair on audit without the writer present. | A comment that only makes sense to whoever wrote it. |
Audi warranty terms
The vocabulary a Audi warranty administrator works in every day.
- ElsaPro
- Volkswagen Group of America's dealer service system, shared by Audi stores. Vehicle data, repair information, and warranty work.
- Vehicle Data
- The ElsaPro screen carrying a VIN's coverage, including the Enhanced Coverage section for extensions.
- Enhanced Coverage
- The section populated with warranty extension parameters when an extension applies to that vehicle.
- Warranty policy bulletin
- Audi's numbered warranty policy and procedure publications. Where claim types and requirements are set.
- Claim type
- The category a claim is filed under. Specific categories are required for specific covered work.
- Causal part
- The part that caused the failure, which must agree with the labor operation claimed.
Frequently Asked Questions
- What is Audi warranty claim software?
- Audi warranty claim software reads repair orders and prepares warranty claims for an Audi store. Forge checks the Vehicle Data screen for enhanced coverage on the VIN, applies the claim type the governing warranty bulletin names, and completes the claim documentation. Forge can submit through ElsaPro on its own, or hold the claim for your warranty administrator to approve first: your store decides.
- Does Forge submit our warranty claims for us?
- Yes, if you want it to. Forge can send a claim to the portal as soon as it passes the pre-submission checks, or hold every claim for your warranty administrator to approve first. Your store sets which, so claim ownership stays exactly where you want it, and either way the repetitive entry and the checking come off the desk.
- Is Forge live on Audi today?
- Not yet. Forge runs Ford, CDJR, and Toyota portals in production today, and Audi is onboarded on request. Onboarding is a defined process rather than a promise: portal access, your warranty policy manual, a set of recent paid claims with their outcomes, and sample repair orders from your DMS. Tell us you are a Audi store and we will scope it with you.
- Where does Audi publish the claim type for a specific repair?
- In its numbered warranty policy and procedure bulletins rather than in the claim screen. Those bulletins name the claim type required for particular covered work, which is why a desk filing from habit tends to file against rules that have since been superseded.
- How do we know if an Audi has enhanced coverage?
- The Enhanced Coverage section of the Vehicle Data screen in ElsaPro is populated with the extension parameters when an extension applies to that VIN. Checking it before the write-up is what keeps covered work from being invoiced to a customer who did not owe it.
- Do we need a DMS integration to use Forge?
- No. There is no DMS wiring and no IT project. Your admins upload repair orders, and Forge works alongside CDK, Reynolds and Reynolds, and other DMS setups. Most dealerships are live in under an hour.
Sources
Forge has not run Audi in production yet, so the portal detail on this page is drawn from public documentation rather than from claims we have filed.
Contact
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