Global Warranty Management on GlobalConnectOnboarded on requestGM warranty claim software for dealerships
Quick answer: Forge is warranty claim software for GM dealerships. It reads Chevrolet, GMC, Buick, and Cadillac repair orders, drafts the claim against the labor operations and times GM publishes, and flags authorization and documentation gaps. Forge can then submit through Global Warranty Management on its own, or hold the claim for your warranty administrator to approve first: your store decides.
GM is unusually explicit about where the numbers must come from. The published Labor Time Guide is the only permitted source, and your own Service Agent Profile sets the labor rate and parts handling allowance the claim pays at. That precision is good news for automation and bad news for a desk working from memory.
Where GM claims go wrong
Common failure modes on Chevrolet, GMC, Buick, and Cadillac repair orders, drawn from GM's published claim requirements.
Times sourced from anywhere but the GM Labor Time Guide
GM directs dealers to its published Labor Time Guide and does not permit additional markup or third-party time guides. A store that leans on a generic time guide, or on what the job usually takes, is claiming against a number GM will not recognize on audit.
Technical assistance mistaken for claim authorization
The Technical Assistance Center offers repair and diagnostic help, and it does not authorize warranty claims. Authorization for component replacement runs through your field parts and service contact instead. Storing a TAC case number and assuming the claim is cleared is a common and expensive misread.
Pre-approval requested through the wrong door
Dealer pre-approval requests go through the Dealer Aftersales Empowerment portal on GlobalConnect. Work performed before the right approval exists is work the store may end up eating, and the approval is far cheaper to obtain while the vehicle is still on the hoist.
Programming and module work coded by guess
Module reprogramming carries its own warranty claim codes and labor operations, published in GM's service bulletins rather than inferred from the repair. Coding that work like an ordinary replacement is a routine source of adjustments.
How Forge prepares a GM claim
Forge is not live on GM yet. This is the workflow Forge runs at the portals it operates today, mapped to GM's published requirements.
- 01
Upload the GM repair order
Drop the repair order into Upload. No DMS integration and no IT project. Forge reads the labor lines, part numbers, technician narrative, and punch data off the document, whichever DMS your store runs.
- 02
Forge drafts the claim against published GM data
Labor operations and times come from what GM publishes rather than from habit, and the claim is built against your store's own labor rate and parts handling allowance rather than a generic assumption.
- 03
Forge flags authorization and documentation gaps
Repairs that look like they need field authorization, module work that needs its published programming codes, and narratives too thin to defend on audit are surfaced as exceptions with the reason attached.
- 04
Forge submits, or your administrator approves first
Clean claims go out through Global Warranty Management on their own, or under your administrator's review if your store keeps that step. Forge does the entry and the checking; the store keeps the claim.
GM claim rules at a glance
GM warranty requirements that decide whether a claim pays as filed.
| Requirement | What GM expects | What goes wrong |
|---|---|---|
| Labor time source | The published GM Labor Time Guide, with no markup and no third-party guide. | Time claimed from a generic guide or from what the job normally takes. |
| Labor rate and allowance | The rate and parts handling allowance on your Service Agent Profile. | Claims built against an assumed rate rather than the store's published one. |
| Authorization | Component replacement authorization from your field parts and service contact. | A TAC case treated as authorization. Technical assistance does not authorize claims. |
| Pre-approval | Requests filed through the Dealer Aftersales Empowerment portal on GlobalConnect. | Work performed first, approval chased afterward. |
| Programming work | The published warranty claim codes and labor operations for module reprogramming. | Programming coded as a straight replacement. |
GM warranty terms
The vocabulary a GM warranty administrator works in every day.
- GWM
- Global Warranty Management. Where GM warranty claims are submitted and tracked, reached through GlobalConnect.
- GlobalConnect
- GM's dealer portal, and the route to warranty, service bulletins, and aftersales applications.
- Labor Time Guide
- GM's published labor times. The permitted source for warranty labor, with no markup allowed.
- Service Agent Profile
- Your store's published warranty labor rate and parts handling allowance inside GWM.
- TAC
- Technical Assistance Center. Repair and diagnostic support. It does not authorize warranty claims.
- Field action
- GM's campaign work, including recalls and customer satisfaction programs, claimed under its own codes.
Frequently Asked Questions
- What is GM warranty claim software?
- GM warranty claim software reads repair orders and prepares warranty claims for a Chevrolet, GMC, Buick, or Cadillac store. Forge drafts the claim against the labor operations and times GM publishes and flags authorization and documentation gaps. Forge can then submit through Global Warranty Management on its own, or hold the claim for your warranty administrator to approve first: your store decides.
- Is Forge live on GM today?
- Not yet. Forge runs Ford, CDJR, and Toyota portals in production today, and GM is onboarded on request. Onboarding is a defined process: portal access, your warranty policy manual, a set of recent paid claims with outcomes, and sample repair orders from your DMS. Tell us you are a GM store and we will scope it with you.
- Does a TAC case authorize a GM warranty claim?
- No, and it is a costly assumption. The Technical Assistance Center provides repair and diagnostic assistance. Authorization for component replacement comes from your field parts and service contact, and pre-approval requests go through the Dealer Aftersales Empowerment portal on GlobalConnect.
- Can we use a third-party labor time guide on GM warranty claims?
- No. GM directs dealers to its own published Labor Time Guide and does not permit additional markup or third-party time guides on warranty work. Your published labor rate and parts handling allowance come from your Service Agent Profile.
- Do we need a DMS integration to use Forge?
- No. There is no DMS wiring and no IT project. Your admins upload repair orders, and Forge works alongside CDK, Reynolds and Reynolds, and other DMS setups.
Sources
Forge has not run GM in production yet, so the portal detail on this page is drawn from public documentation rather than from claims we have filed.
Contact
Let's get you set up.
Tell us about your dealership and your current warranty workflow. We'll reach out within one business day to schedule a personalized walkthrough.