Ford actual clock time — 100D, 100L, and 100R
Quick answer: Ford publishes three actual clock time operations per section: additional diagnosis, missing labor operation, and additional repair time. They pay for a specific documented task, not for the gap between punches and flat time, and overlap with any claimed labor operation including diagnostic flats is a listed rejection cause.
100D / L / R at a glance
Actual time that overlaps a claimed labor operation — Ford actual clock time operations.
| What they are | Per-section operations whose time column reads Actual Clock Time rather than a number: additional related diagnosis, missing labor operation, and additional time for repair. |
|---|---|
| Why they get rejected | Overlap with any claimed labor operation, diagnostic flats included, is a listed rejection cause. Sizing the line to the punch gap rather than to a documented task is the other common failure. |
| How to size them | Punch excess is a ceiling, not the claim. Claim only the specific extra task the narrative documents, and break multiple tasks out separately. |
| What draws review | Small increments pass routinely. Large actual-time lines can draw Regional Office review. |
What causes an actual time rejection, and what actually clears it
Three operations, three different jobs
Each SLTS section publishes an operation ending 100D for diagnosis beyond the available diagnostic operations, one ending 100L for when a section-related published operation is genuinely missing, and one ending 100R for additional repair time covering broken or stripped bolts, wiring repair, and extra component removal. Picking the wrong one of the three is its own correction, because they describe different work.
Why they look unpublished when they are not
These operations only render in a block above the results panel on a section search. An operation-number search for one returns an empty table, which is why desks often treat them as pure convention codes typed from memory. They are published, and claiming them from the section block is the audit-safe path.
The punch gap is a ceiling, not the claim
This is the rule that separates a line that pays from one that comes back. On a job with just over two hours of punches against roughly one and a fifth hours of claimed flats, the defensible actual-time claim was two tenths of an hour for the one documented extra task, not the full gap. Actual time pays for a described task the narrative supports, and Ford requires that description to be reasonable, with multi-task actual time broken out separately.
Ford actual time is task-scoped, unlike Toyota
It is worth naming the contrast, because desks that run both franchises carry the habit across. On a Toyota Others-99 line, the punched total is the straight-time claim. Ford actual time is scoped to the specific documented task instead, so the same reasoning applied at a Ford store produces an inflated line and a rejection.
Bare actual-time codes need their suffix
Ford's actual-time operation families are written with a suffix, and a bare code without one is not a well-formed claim line, whatever the merits of the time behind it. This is a Ford-specific convention with no Toyota equivalent and a structurally different Chrysler analog, where an actual-time coded line instead needs clock punches behind it.
How to stop an actual time rejection recurring
The checks that keep it off the next claim.
- 01
Pick from the three by what the work actually was: 100D for diagnosis, 100L for a genuinely missing operation, 100R for additional repair time.
- 02
Size the line to the documented task, never to punched hours minus claimed flats.
- 03
Break multiple extra tasks onto separate lines with their own descriptions rather than one lump.
- 04
Check the actual-time line against every claimed operation, including diagnostic flats. Overlap with any of them is a listed rejection cause.
- 05
Give bare actual-time codes their required suffix before submitting.
Frequently Asked Questions
- What are Ford 100D, 100L, and 100R operations?
- Ford publishes three actual clock time operations per section: additional diagnosis, missing labor operation, and additional repair time. They pay for a specific documented task, not for the gap between punches and flat time, and overlap with any claimed labor operation including diagnostic flats is a listed rejection cause.
- Can we claim the difference between punched hours and flat time?
- No. The punch excess is a ceiling on what could be claimed, not the claim itself. Ford pays actual time for the specific extra task the narrative documents, and asks that the description be reasonable, with multiple tasks broken out separately.
- Why does an operation-number search for these codes return nothing?
- They render only in an allowance block above the results panel on a section search, not in operation-number results. They are published operations regardless, and claiming them from that block is the audit-safe path rather than typing them from convention.
- Does Forge fill in the hours on an actual-time line?
- No, and that is deliberate. Forge proposes the operation only when the published row is in the candidate set and the narrative documents a basis for it, then leaves the time field blank for your administrator to fill from the punch data. Hours on an actual-time line are never invented.
Where this page comes from
Forge prepares and files Ford claims for the dealerships it works with, so what is described here is behavior observed on real claims as of August 2026rather than text quoted from a policy manual. Portals change, and a rule’s behavior can change with them. Treat this as a practitioner’s note, check it against your own claims, and follow your dealer agreement and your manufacturer’s published policy where the two differ.
No dealership, claim, or repair order is identified on this page. Forge is not affiliated with, endorsed by, or sponsored by Ford Motor Company, and product and portal names are the property of their respective owners.
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